Breadcrumbs Image

Communication Skills for Doctor-Patient Relationship BASIC LEVEL

The course starts with an introduction about the importance of communication skills in the practice of the medical profession and how mastering communication compounds with the expertise of the clever doctor to make a really successful doctor.

The course then moves to the detailed description of the different basic skills that doctors need and the more advanced skills too.

Among the basic skills are the doctor's appearance and dress code, basic interview techniques related to history taking, how to communicate empathically, eye contact, agenda clarification during the interview, patient education strategies.

Among the more advanced techniques are dealing and handling patient emotions, dealing with different age-groups, dealing with patients' families, addressing disagreements about diagnosis and therapy, setting boundaries in the relationship with patients and lastly, ability to master delivering bad news.

Communication skills are required by doctors in their practice and also are required for passing the important board exams in most countries. Getting to master communication skills requires attending communication skills courses for doctors every few years. The apprenticeship method of learning from a mentor does apply here the way  it applies in learning and mastering medical procedures.

 

Skills You Will Gain

     

    1.      Identify that effective communication skills are no less important than medical and technical abilities in the field of medicine.

    2.      Identify the current defects in the doctor-patient relationship in the Middle Eastern culture

    3.      Appreciate that physicians have an ethical responsibility to always provide patients and the public with comprehensive high quality care and medical treatment under an umbrella of empathic communication.

    4.      Apply the art of listening to patients

    5.      Deal with disagreements between doctors and patients in issues related to diagnosis and treatment

    6.      Manage patients’ emotions as anger, fear and sadness

    7.      Deliver bad news in a therapeutic way

    8.      Deal with patients’ gifts and admiration in ways that would not jeopardize the doctor-patient relationship or the true mission of being a doctor

    9.      Recognize the meaning of illness to patients

Who Should Attend

    • Physicians from all clinical specialties
    • Medical students
    • Nurses
Course Syllabus
Review of the topics of the entire course
11:14
1 What is communication?
Definition of the term
9:14
2 Anatomy of the communication process
Stages of communication
5:34
3 Scope of communication skills for doctors
The entire scope of communication that doctors need to master
3:58
4 Our course is about doctors and patients
The scope of this doctors is the communication between doctors and their patients
3:51
5 The ideal physician recipe
The ideal doctor the a patient would like to consult and that the patient would get the best medical service by consulting him
7:31
6 Where do we stand in communication
The current status of current doctor-patient relationship across different cultures and especially in the Middle East
2:27
7 Doctors’ resistance to change
Why many doctors resist practising good communication skills in their clinical practice
7:30
8 Problems in doctor-patient communication
The main problems patients and doctors encounter in their communication together
16:53
9 Reasons doctors have problems in communication
There is a list of factors here some of which are related to the doctors environement, education or the pesonality of the doctor himself
4:22
10 Patient factors affecting communication
Patient expectations and culture and education and psychological factors play important roles in this area
34:02
11 Physician factors affecting communication
Training plays an important role here in addition to job setting and circumstances
8:40
12 Interview-setting factors affecting communication
The setting in which the patient and the doctor meet plays an important role also
8:57
13 Dress code
How the doctor show dress in clinical practice
10:29
14 Appointment systems
Punctual appointment systems are not always so easy to implement but are essential for smooth operations in any decent medical practice
3:24
15 Facility and how you enter facility
This is one of the critical practices that most doctors are completely unaware of
6:16
16 Warm greeting
How you receive and greet your patients is golden opportunity that you should not miss in buidling rapport with your patients
10:53
17 The best talk to start the interview
This is another area that you should not miss: never get straight to business before you so some social history and break the ice
12:52
18 When to modify the talk at the start of the interview
There are situations where you better first get straight into business and then break the ice later after a few minutes
9:19
19 Part IV Introduction
List of topics that we will discuss in part IV of the basic level of communication skills for effective doctor-patient relationship
1:17
20 General tips during the interview
General tips to keep in your mind throughout the entire interview
9:35
21 Describe the process by which you work
Explain to patient that only with symptoms can you reach a diagnosis: watch the video for details
4:02
22 Clarify the patient’s list of problems
You have to know the complete list of patient's problems first and have a clear work agenda before you continue detailed history taking
7:47
23 Comprehensive history taking
General tips across all medical specialties
5:18
24 Listing to the patient (Part a of b)
Listening is the most important talent and art that every doctor needs to master.
15:59
25 Listing to the patient (Part b of b)
Second part of previous topic
15:21
26 Understanding & using nonverbal communication
Non-verbal communication accounts for the greater part of human communication and not verbal communication
11:55
27 Understanding the meaning of illness to the patient
You are not done with the patient interview until you understand what the illness really means to the patient
11:06
28 Patient education
Learn and practice the 4 steps of effective patient education
22:30
29 Patients who come with long lists of symptoms
Those patients are actually more helpful that what most doctors think
2:26
30 The patient’s companion
There are situations where he/she is really so helpful and situations where they hinder the diagnosis and treatment
5:55
31 The patient who reads a lot on the internet
Make sure you do not undermine their efforts to help themselves
6:24
32 Communication with patients following the consultation visit
Each doctor should secure a procedure for communication according to his time and capabilities
4:45
...

Professor Hatem Eleishi

•Professor and consultant rheumatologist at Cairo University, Egypt
•Consultant Rheumatologist in the Kingdome of Saudi Arabia
•Instructor in the field of Soft Skills for Doctors
•Planned and delivered hundreds of coaching and training sessions and lectures to healthcare professionals (doctors and nurses) in Egypt, Saudia Arabia, Emirates, Sudan, Morocco and Jordan over the last 30 years
•Most important clients have been universities, ministries of health, pharmaceutical companies, medical societies, TV channels, training companies, charity organizations, social clubs
•Published Author since 2007
•Recreational tennis player and participant in several national tennis tournaments in Egypt
•Founder of DHE-Academy for training doctors in the fields of soft skills (panning future, communications skills, marketing private medical practice, strategic planning).
•Founder and CEO of Dr. Hatem Eleishi Medical Center (DHMC) in Cairo
•Holder of MSc and MD in rheumatology, Diploma in Medical Education, Diploma in Management for healthcare professionals, Diploma in Management and Marketing 

 

Exams are available only for PAID COURSES after course fees have been settled

Video Image
$ 77

Payment Methods